DLL’s Comprehensive BCM Program with ResilienceONE Software
DLL, a global provider of leasing and finance solutions, created a comprehensive Business Continuity Management (BCM) program with the help of Strategic BCP and its ResilienceONE software. The program replaced a decentralized program in which the company's headquarters and most of their 35 global offices had their own Business Continuity (BC) plans focused primarily on IT recovery. They had no organizational contingency plan for BC in the event of a disaster or other work stoppage.
Each office appoints managers to facilitate planning and testing based on need. Larger facilities—those with a larger business impact—have more extensive plans than smaller ones. Each office also has BC coordinators who report to management. They test these plans at least once a year. Offices document critical business functions and identify components—including people and technology—that support their functions.
To meet the challenge of creating a global BCM strategy, DLL uses ResilienceONE BCM software from Strategic BCP. Ms. Valente notes: "We want the offices to embed BCM in their organization, follow the cycle themselves, and consider BCM when a new process is introduced. We have a local risk committee in each office that has BCM on their agenda at least quarterly, so BCM activities and issues are discussed among the management teams."
During winter 2015, DLL's headquarters lost power for days due to extreme weather. Notification components within ResilienceONE enabled them to e-mail, text, or phone vital employees. Ms. Valente notes: "The crisis management team met at least twice daily to ensure we were prepared." This included preparations to move personnel to an alternate work site and re-route customer calls. She added: "The crisis management team must be ready to execute all the various plans we have in place and provide leadership. We conduct a scenario-based crisis management exercise annually in each major office to practice working together, identify gaps in planning, and improve the plans."