New Business Continuity Case Studies: Banking Industry

Our latest case studies in business continuity management and planning focus on banking customers.

PlainsCapital Bank—a subsidiary of Hilltop Holdings—is the sixth-largest bank in Texas. They maintain a statewide presence with approximately 1,500 employees and nearly 70 commercial and retail locations. Their diverse range of service includes commercial banking, treasury management, private banking, wealth management, and consumer banking. The Business Continuity Planning team includes Operational Risk Manager Jay Geppert and Operational Risk Analyst Jessica Camacho. They are responsible for the bank’s Business Continuity, Vendor Management, and Operational Risk programs. Together, they coordinate annual tests of critical departments and applications and work with business unit managers to update plans for their Business Continuity Committee, Information Systems Steering Committee, and other senior management officials. The company invested in ResilienceONE from Strategic BCP to help elevate planning to a strategic level within the organization. Planning has shifted to a functional approach in-line with overall corporate objectives. The system helps ensure consistency of the operational risk management framework, allows for effective implementation across business units, meets operational and regulatory requirements, and prepares the organization for future growth—all while adapting to the changing demands of a dynamic corporation. Read the full case study including the expanded benefits to the team and the organization.

United Bankshares is a holding company that operates banks in five states and the District of Columbia to provide commercial lending and banking operations—as well as credit card, trust, mortgage, investment, and advisory services. They expect to report $20 Billion in assets for 2017. Business Continuity Management (BCM) falls to David Underwood, who is Vice President and Business Resiliency Manager and a lone planner for the company. He oversees the organization’s Business Continuity Planning, Disaster Recovery, Vendor Management, and Information Security. United Bankshares implemented ResilienceONE from Strategic BCP as a company-wide BCM software solution to track key personnel and critical business systems—allowing the company to make important decisions very quickly in the event of a disaster-recovery or business-interruption situation. Currently, 31 business units now have formal plans in place. Read the full case study including the expanded benefits to David Underwood and the organization.

Additional Strategic BCP case studies can be found here.

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