Technical Support – General
The Help Desk is available to system administrators for resolution of technical issues, product support questions, as well as providing knowledge and resources for ResilienceONE to ensure customer experience. System administrators may log-in to online support at https://resilienceonehelp.zendesk.com or call 866-594-7227.
Strategic BCP responds to support tickets or technology-related incidents that prevent accessibility or functionality of the software and provides and estimated time for resolution of the problem within one business day.
After Hours Support – System Outages
Strategic BCP recognizes the criticality of 24/7 uptime and provides after-hours support of its ResilienceONE software for system outages via a unique Hot-Line telephone exchange 24/7/365. Calls made to the hot line that are not related to system outages or otherwise determined to be caused by system failures at the client end may be subject to additional charges.